Questions, answered

Our classes are designed to welcome every level, from absolute beginner to seasoned practitioner. If you are new, we recommend starting with Fundamentals class.

Comfortable activewear you can move in, and grip socks (we sell them at the studio if you need a pair). We recommend bringing a water bottle, everything else is provided.

Arrive 5–10 minutes early to check in, set up, and relax before class! To ensure an uninterrupted session, doors close at start time and late entry is not allowed.

You can cancel up to 12 hours before class for a full credit refund. Cancellations within that window forfeit the credit.

Credits are valid for the period stated on your package. Subscription credits roll month-to-month while your membership is active.

Price changes never apply retroactively to credits or class packs you already paid for. If your membership price changes, we email you at least 30 days in advance, you can cancel before the new price takes effect.

Class packs are valid for a fixed period from the date of purchase, usually 60 or 90 days, shown at checkout. Unused credits expire at the end of that period.

Unfortunately no, late entry is not possible once class has started. Arriving late counts as a no-show and the class credit is forfeited. Please plan to arrive 5–10 minutes early.

If we cancel a class, your credit is always returned in full, or we offer an equivalent alternative of your choice.

All purchases, intro offers, class packs and memberships, are final and non-refundable, including unused credits. 

In exceptional circumstances (long-term injury, relocation, serious medical issue) we may pause or transfer credits at our discretion. Email us and we'll find a fair solution together.

Please let us know before booking so we can advise whether our classes are suitable for your stage of pregnancy and suggest modifications. Bring a doctor's clearance if you have one, and always inform your instructor at the start of class.

Tell us in advance if you have a chronic condition (heart issues, high blood pressure, disc issues, recent surgery, etc.) so we can advise on suitability. For a recent injury, inform your instructor at the start of class, never work through pain.

We provide storage space in the studio, but please don't leave valuables behind, Elevate can't be held responsible for personal belongings left in the studio or changing area.

We want to hear about your feedback. Email info@elevatereformerstudio.nl, we aim to respond within five working days and reach a resolution within four weeks.

Once your 3-month minimum term has passed, you can cancel anytime yourself, in the app under Profile or on the website from your dashboard. Cancelling stops your membership from renewing, so no further payments are taken, and you keep access to your remaining credits until the end of the cycle you have already paid for.

A simple example: say your membership renews on the 28th and you cancel on the 10th. No payment is taken on the 28th. You can keep using your classes until the 28th, and after that your membership simply stops. You are never charged for any time after the day you cancel.

Memberships have a 3-month minimum term. After that you can cancel at any time yourself from your dashboard. Cancelling stops your membership from renewing, no further payments are taken, and you keep access until the end of the cycle you have already paid for.

Memberships renew automatically every 28 days from the date of your first successful payment. There is a 3-month minimum term; after that you can cancel anytime from your dashboard. When you cancel, billing stops right away and you keep access until the end of the cycle you have already paid for. No further payments are taken.

Yes. Going on holiday or need a short break? You can pause your membership instead of cancelling it.

How much you can pause (per rolling 12 months):

• Once a year for 4 weeks, or
• Twice a year for 2 weeks each.

What happens while you are paused:

• You are not charged during the pause.
• Your membership credits are frozen: they keep their full value and do not expire during the break.
• You cannot book classes with your membership while it is paused (any separately bought class packs do still work).
• Everything resumes automatically when the pause ends. Your billing date and credit validity simply shift forward by the length of the pause, so nothing is lost.

Good to know:

• Pausing is available after your 3-month minimum term, the same as cancelling.
• You arrange it yourself from your dashboard: open the Subscription card and tap Pause membership, then choose 2 or 4 weeks.

Need help? Just get in touch and we'll sort it out.